Support

Questions, problems, feedback — write to diasjakupov04@gmail.com. We read everything and usually reply within a few days.

If you are in crisis, please don't wait for an email. See our crisis resources.

Is Plimm Pro a subscription?

No. Plimm Pro is paid once and never renews, so there is nothing to cancel. If you subscribed in an earlier version, you can cancel that subscription in your store:

• iPhone: Settings → your name → Subscriptions → Plimm → Cancel.
• Android: Google Play → profile picture → Payments & subscriptions → Subscriptions → Plimm → Cancel.

How do refunds work?

Refunds are handled by Apple and Google under their policies. Apple: reportaproblem.apple.com. Google: request a refund through Google Play support. We cannot process store refunds ourselves.

I got a new phone. Where is my journal?

Plimm Pro follows your Apple or Google account — reinstall Plimm and tap Restore Purchase on the paywall or in Settings. Your journal depends on the phone. On Android, Plimm is left out of Google backups, so a phone restored from one starts without your journal. On iPhone it is part of your own iCloud backup when iCloud Backup is on, so a phone restored from that backup brings it back; a phone set up as new starts empty. Plimm never receives your journal either way, and voice recordings are left out of both kinds of backup.

How do I delete my data?

In the app: Settings → Delete All Data. This is immediate and permanent. Uninstalling the app also removes everything. Plimm keeps nothing on a server, so there is nothing else to ask us to delete. On iPhone, an iCloud backup made before then keeps its copy until your next backup replaces it.

Why does Plimm download a large file on first use?

Those are the AI models — about 437 MB in total, downloaded once. One writes the reflections; the other turns your voice into text. They are what let everything run on your phone instead of on a server. Wi-Fi is recommended, and you will need about 1 GB of free storage.

Can I journal by speaking instead of typing?

Yes. Open Write and tap the microphone. Plimm records, then writes down what you said, all on your phone — the recording is never uploaded. You can pick how long a take runs, and Plimm remembers your choice instead of asking every time. If you would rather not speak, "Type instead" is always there.

What happens to my recordings?

Plimm keeps them on your phone so you can play them back. They are left out of iCloud and Google backups and are never uploaded or sent to any AI service. You can turn recordings off, or delete all of them, in Settings → Recordings. Deleting an entry deletes its recording too.

Why does Plimm say my device isn't supported?

Running a language model on a phone takes memory. Plimm needs about 3.5 GB of available memory and 1 GB of free storage. On devices below that, the AI cannot run well, so Plimm says so up front rather than failing quietly.

Get Plimm

Plimm is free on iPhone and Android.